Organisation and Management of Emergency Response Centers (ERC)

The focus in this research area is on the organization and management of work and work routines in the Emergency Response Centre (ERC). The research questions are focused on how the primary ERC work process is organized and in what way police, fire department, and medical services operate collectively in the ERC. This focus on multidisciplinary collaboration in the ERC is central to this project. From a theoretical perspective we focus on aspects of routines, cross-boundary coordination, and learning.

Our Team

Kees Boersma Jeroen Wolbers Peter Groenewegen






Liminal Surveillance. An ethnographic control room study during a local event

Boersma, F.K. (2013), Surveillance and Society, 11(1/2): 106-120.

Negotiating the Trading Zone. Creating a shared information infrastructure in the Dutch Safety Sector

Boersma, K., Wagenaar, P., Wolbers, J. (2012), Journal of Homeland Security and Emergency Management, 9(2): 1-26

The information management of co-located Emergency Response Rooms in the Netherlands

Boersma, F. K., P. Groenewegen, P. Wagenaar (2010), in: Rahman, H. (ed.). Cases on Adoption, Diffusion and Evaluation of Global E-Governance Systems: Impact at the Grass Roots, Hershey USA: IGI Publishing.

Meldkamers in actie

Boersma, F.K., H.P.M. van Duivenboden, P. Groenewegen, I. Helsloot, S.B. Soeparman, F.P. Wagenaar (2010), Openbaar Bestuur, 20(3): 8-12.

Emergency Response Rooms in Action: an ethnographic case-study in Amsterdam

Boersma, F. K., P. Groenewegen and P. Wagenaar (2009), in: Proceedings of the 6th International Conference on Information Systems for Crisis Response and Management ISCRAM.Gothenburg, Sweden, May 2009. J. Landgren and S. Jul, eds. (ISBN 978-91-633-4715-3): 1-8.

ICT to Facilitate Emergency Response in The Netherlands

Wolbers, J., P. Groenewegen and P. Wagenaar (2009), in: J. Salmons and L. Wilson, Handbook of Research on Electronic Collaboration and Organizational Synergy. Hershey: IGI Global: 626-636.

Implementing C2000 in the Dutch police region ‘Hollands-Midden’

Wagenaar, P., F.K. Boersma, P. Groenewegen and P. Niemandsverdriet (2009), in: A. Meijer, F. K. Boersma and P. Wagenaar (eds). ICTs, Citizens & Governance: After the Hype! Amsterdam: IOS Press series “Innovation and the Public Sector, Vol. 14”: 119-134.

ICTs and the limits of integration: Converging professional routines and ICT support in co-located emergency response control rooms.

Soeparman, S., van Duivenboden, H.,  Wagenaar, P., Groenewegen, P. (2008), Information Polity, 13  195–211.

Managing emergent information systems: towards understanding how public information systems come into being.

Groenewegen, P., Wagenaar, P. (2006), Information Polity, 11:2 135-148.



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