Cross-Boundary Coordination




In case of an emergency a multitude of organizations are called to respond. Fire crews, police, medical services, and governmental agencies are key actors that need to respond to the emergency. Coordination between the interdependent actions of these organizations during the tumultuous hours of the first response phase is vital for responding effectively to an emergency, but on scene emergence, adaptation, and conflicting information during the response phase hinder coordination efforts. Engaging in cross-boundary coordination practices is a key element in the work of emergency responders for coping with the different facets of the situation, which requires them to constantly shift between arranging their own actions and integrating those with the actions of emergency responders from other organizations. In this project a qualitative and explorative design is used to answer the question: how are cross-boundary coordination practices enacted in the network of emergency management organizations? Following on this question we focus at why in some cases cross-boundary coordination practices result in integration, while in other cases they result in fragmentation.


Jeroen Wolbers Peter Groenewegen Kees Boersma


Editorial: Incident Command Systems: A Dynamic Tension among Goals, Rules and Practice

Boersma, F.K., Comfort, L.K., Groenendaal, J., Wolbers, J.(2014) , Journal of Contingencies and Crisis Management, 22(1): 1-4

The Common Operational Picture as Collective Sensemaking

Wolbers, J., Boersma, K. (2013) , Journal of Contingencies and Crisis Management, 21(4): 186-199

Formalization of crisis response coordination from a public inquiry report

Passenier, D., Mollee, J., Wolbers, J.J., Boersma, F.K., Groenewegen, P. (2012) . In: Proceedings of the 9th International Conference on Information Systems for Crisis Response and Management ISCRAM. Vancouver April 2012L. Rothkrantz, J. Ristvej and Z. Franco, (eds.)

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